How do I take a short cooling off break?
The cooling off option locks the cashier for a defined period while keeping the account open. The available windows are twenty four hours, three days, one week, two weeks or six weeks. During the break the account cannot deposit, place a bet or claim a promotion, but the player can still log in to review account history and contact support if anything else needs attention. The account unlocks automatically at the end of the chosen window without anybody needing to lift a finger.
This is the right choice for players who feel they need a short reset rather than a permanent break. Triggering a cooling off is a two click action inside the responsible gambling tab and the platform sends a confirmation email so the lock is on the record. If the timeframes available inside the menu are not the right fit, live chat can lock the cashier for a custom window on request, with the same confirmation process applied.
How is self exclusion different from cooling off?
Self exclusion is a stronger version of the cooling off option. Players choose a defined period of six months, twelve months or permanent, and during that time the account is closed entirely. Marketing communications stop, the account cannot be reopened by support before the end of the period, and any new account opened in the same name is closed in line with internal controls. The mechanism exists to give players certainty that the door stays closed for the duration they chose.
If a player is unsure between cooling off and self exclusion, the responsible gambling team can talk through the differences in chat. Self exclusion is also the right route for anyone who feels the next bet is one they cannot afford to place, because it removes the temptation entirely. The platform takes self exclusion requests seriously and will not push back on the decision in any way.
How do I permanently close my account?
Permanent account closure can be requested from the account settings or directly through support. The team will verify the player's identity, confirm that any outstanding balance has been paid out through the verified payment method and complete the closure. Personal data is retained for the period required by financial and regulatory rules, and the player receives an email confirmation when the closure is final.
After closure, the player can request a new account in the future subject to standard checks, unless they opted for permanent self exclusion. Any active bonuses are forfeited at the point of closure with no penalty, and pending bets that have not yet settled run their course before the cash balance is returned. The full process usually completes inside a few business days once verification clears.
Where can I get help during the process?
If closing the account is connected to concerns about play, the responsible gambling page lists every support service available across Canada. ConnexOntario operates a free confidential helpline around the clock. ProblemGambling.ca offers self assessment tools and links to provincial treatment services. The Canadian Centre on Substance Use and Addiction publishes broader guidance on safer play and provincial contacts.
Live chat inside the account can walk through the steps in real time, and email support on support@bet-republic.online is available for anything that needs a paper trail. The team treats these conversations with the seriousness they deserve and will never push back if the decision is to step away. Asking for help early is always cheaper than asking for it late.
What happens to bonuses, open bets and stored data after closure?
Any active welcome bonus, free bet or free spin balance is forfeited at the point of closure, with no penalty or clawback applied to the cash balance. Open bets that have not yet settled are left to run, and the cash element of any winnings is returned through the same verified payment method used for past deposits. Players who hold a meaningful cash balance at the moment of closure are walked through the cashier by the payments team to make sure the funds reach the right account.
Personal data is retained for the period required by financial and regulatory rules so the operator can answer any later question from a tax authority, payments processor or licensing body. After that retention window expires, data is deleted or anonymised. A player who closes the account is still entitled to the data rights set out in the BetRepublic Privacy Policy and can contact the data protection officer for an export or a deletion request at any time during the retention window.